Privacy Policy

1. Introduction

FlameTech Engineering ("we," "our," or "us") is committed to protecting the privacy and security of your corporate and personal data. This Privacy Policy details how we collect, process, disclose, and safeguard data when you visit our website, use our B2B procurement catalog, or submit Request for Quote (RFQ) enquiries.

Our office is located at **Shop No. 9, Ground Floor, Paradise Apts., 15 Wanja Wadi, Mahim (W), Mumbai - 400 016, India**. We act as the data controller for the processing operations described herein.

2. Data We Collect

We only collect information necessary to fulfill B2B transactions, service agreements, and technical engineering quotes:

• Contact Information: Full name, corporate email address, mobile number, and company name.
• Project Specifications: Technical heat load requirements, burner model inquiries, installation constraints, and gas/oil fuel types submitted via forms.
• Transaction Records: Billing and shipping addresses, GSTIN numbers, and order history for spare parts. (Note: Payment details are securely processed via Razorpay and never stored on our servers).
• Technical Metadata: IP address, browser type, and interaction metrics logged during your sessions.

3. How We Use Your Data

We process your data strictly to execute contracts and fulfill our legitimate business interests:

• Processing online purchases of spare parts and arranging logistics/shipping.
• Compiling engineering quotations and matching burner sizing for custom industrial projects.
• Managing and dispatching mobile service technicians under Annual Maintenance Contracts (AMC).
• Complying with statutory tax, legal, and billing regulations.

4. Data Storage & Security

Your data is stored securely on servers located in secure database clusters. We utilize industry-standard Transport Layer Security (TLS) encryption to safeguard data during transit. Access to custom burner specifications and client order history is strictly restricted to authorized FlameTech engineering and billing personnel.

5. Your Legal Rights

Under applicable data protection laws, you retain complete rights regarding your data:

• Access & Portability: You may request a record of the personal information we store about your organization.
• Correction & Erasure: You can request immediate correction of inaccurate technical or billing records, or absolute deletion of your user account.
• Consent Withdrawal: You may opt-out of marketing communications at any time.

6. Contact Information